The Top Seven Advantages of Using Microsoft Dynamics 365 CRM


There has been a great deal of emphasis around the Microsoft Dynamics 365.  Would you like to receive the solution and its advantages explained in a few simple words?  Well, we have put together ten benefits that should explain this quite easily; however, let us first have a look at what Microsoft Dynamics 365 is.  There has been a great deal of emphasis around the Microsoft Dynamics 365.  Would you like to receive the solution and its advantages explained in a few simple words?  Well, we have put together ten benefits that should explain this quite easily; however, let us first have a look at what Microsoft Dynamics 365 is.

In its most simplistic form, Microsoft Dynamics 365 is the only cloud-based resolution offering all you need for ERP and CRM in a single place.  It puts together these features into applications that operate seamlessly together across these different areas:

  • Sales
  • Customer service
  • Operations
  • Field service
  • Marketing
  • Financials
  • Project service automation

The applications are integrated with specific tools you already utilise, such as Excel and Outlook, and brings about the power of digital intelligence to each decision made.  The greatest benefit is that all the things you can do with Microsoft Dynamics 365 grow on a daily basis.

Now, let us look at the different benefits of Microsoft Dynamics 365 for your business:

1.  Begin With What Is Necessary and Add Apps as Needs Change

Microsoft Dynamics 365 was created to be a simple solution.  Taking this into account, it is important that you use the individual apps to form a solution to suit your company’s particular needs.  When the need changes, new needs will develop and the applications will help with the company’s growth.

2.  Understanding the Customers In a New Way

“Dynamics 365 operates by bringing together all types of customer data so you can gain a full picture of the client’s needs.  Using the pre-built KPIs, you can gain a full understanding of the customer journey using real-time updates,” says a Dynamics 365 expert at Rocket CRM.

Personalising the customer experience and measuring the health of customer relationships will increase your reputation among clients and potential clients.

3.  Increased Flexibility

Using a monthly operational cost with a subscription model is more flexible than utilising capital costs.  Not only does it present with the potential of being cheaper, but you will also purchase the necessary apps exclusively.  Moreover, Microsoft Dynamics 365 removes the need to manage your company’s data servers and centre which results in significant savings.

4.  Increased Simplicity

Microsoft Dynamics 365 is based on purchasing subscriptions according to the role.  Using this option, you will need to subscribe people to work they complete and not purchase large licensing coverage for all staff roles.

5.  Increased Scalability

As Microsoft Dynamics 365 presents with a monthly subscription, you will receive the option to scale up and down when the company’s needs change such as during vacations or in the Christmas season.  This means you will pay for what you need when you require it.

6.  Ease of Usage

Microsoft Dynamics 365 is based on AppSource, the new app market created by Microsoft where you can easily search and locate the apps required to meet your needs.  This makes the tool easier to understand and utilise according to your particular needs; therefore, when you need changes, you will be able to find an app that can assist with the situation.

7.  Increased Agility

Microsoft Dynamics 365 helps with the transformation of the way a person manages customer data and daily situations.  By dissolving the barriers between crucial business platforms, you will be able to make the data work together efficiently.  The core aspect of the concept is the Microsoft Common Data Model – a shared business database that operates as glue connecting all processes with data.  By using this design, you can easily increase agility and say goodbye to all the stacks of client information.

8.  Increased Productivity

One of the greatest benefits to using Microsoft Dynamics 365 is the increased staff productivity.  This productivity comes about because employees have access to the tools required to complete work, as well as the insights needed to make good task decisions.  By combining Microsoft Office, CRM, ERP, and all other apps into a single cloud-based experience, your company will provide a single person-centric platform for the staff.

9.  Intelligent Operations

Microsoft Dynamics 365 provides individuals with real-time insights with built-in predictive analytics, Cortana intelligence, Power BI, and Azure machine learning allowing access to actionable steps and predictive insights.

10.  Increased Security

This cloud-based tool features highly robust security with access controls for the data built into the services, including network connectivity, physical data centres, user and administrator access, and service hosting platforms.